Please note: Lighting is a fragile product, so it cannot be guaranteed that it will not be damaged during transportation. But whatever any issue, you can contact us for help.
a. If there is any quality problem or damage on lighting fixture when arrive, please email us and attach the following Photograph(s):
The photo of the damaged lighting fixture or the photo which can show quality problems; The front and back view of the Carton;
The photo of shipping label;
b. The Photograph(s) of item and carton need to be clear. If the packaging is damaged, we cannot accept return application.
c. Once we confirm the Photograph(s), we can pay the return shipping fee and arrange a replacement or a full refund for you asap.
a. If you want to return the item without any quality problem or damage, please also contact us with 3 business days. (Email: firstname.lastname@example.org)b. Generally you need to send the item back to us in its original condition and packaging. The return address will be sent to your email after you submit your return request. Besides, you need to pay the return shipping fee.
c. Once receiving the item, it will take 72 hours for us to re-evaluate whether the lighting fixture can be resold. If the returned lighting fixture can be resold, we will arrange refund for you asap; If the returned lighting fixture cannot be resold, your refund request will not be accepted.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please email us at email@example.com if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the orders have already been shipped.