Frequently Asked Questions

Frequently Asked Questions.

Where do you ship to?

We ship worldwide!

Can I customize the Lighting Fixture?

YES - We develop bespoke lighting solutions that are tailored to your project’s specific need. From changes in colors and performance of standards solutions through to tailor-made versions.

Do you need to develop a custom solution for your project? Contact us here

The lighting fixture arrived damaged.

If your item arrives damaged you must notify us within 3 days of receipt of the item(s). We will arrange a new item and we will send you a prepaid return label for the damaged fixture . We will also request that you provide photos of any damaged product, along with the product packaging.

How long does it take for my package to arrive?

We will ship your order the fastest, most reliable way possible to ensure your purchase arrives ready for you to enjoy. Current lead times to the USA with Standard shipping are 4-6 weeks at the moment. Expedited shipping can reduce the time to 3-6 weeks. Express shipping can reduce the time to 7-14 days.

How do I return a product?

If you want to return a product, please notify us by E-Mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please attach a photo of the defect. Include your name, order number, proof of purchase, and tell us if you would prefer a refund or store credit

What payment methods do you offer?

We accept all major credit cards and Paypal Payments.

Will my payment be safe?

Absolutely. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

My question has not been answered, what should I do?

If you have any further questions or concerns, just go to the "Contact Us" page and send us an E-Mail. We are happy to chat with you anytime.

What should I do if my credit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card. Contact Customer Service if you feel that your card is being refused due to our error. In some cases we may recommend that you contact your credit card company to get the issue resolved. 

Do you offer discounts on large quantity orders?

Yes, We offer discounts for  such as designers, architects and contractors  In addition we may be able to offer special discounts for large volume orders. Please contact our Customer Service with any questions.

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