Trade Advantage Program

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RETURN & REFUND

RETURN CONDITIONS

At Chicks Loft, we are committed to ensuring our customers' satisfaction


Every product sold on our website is fully guaranteed. If there is any technical issue or problem, we are dedicated to resolving it quickly and efficiently to your complete satisfaction

Please make sure to inspect your delivery within 3 days of arrival. Any concerns raised after this window may no longer qualify for review


Free Return Guarantee

Warrantee service in case you change your mind

*has to be activated and paid for at time of placing the order.

Under the Free Return Grarantee We accept returns for any reason. If you don't want to keep the item, the "free return" guarantee could be activated within 14 days from the delivery date, in exchange for a full refund on the returned goods (Item must be returned in new, uninstalled condition and with the original packaging)

Shipping fees are non-refundable



A Guide to Returning and Obtaining Refunds

A Guide to Returning and Obtaining Refunds

  • Contact us by email – Alex@chicksloft.com and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems
  • Attach Photograph(s) and explain the reason for your return, in case of quality problems
  • Reply within 48 hours
    Once we receive your email, we will offer considerate and specific suggestion and steps about return
  • Inspect attached Photograph(s) or Returned item(s)
    The item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request
  • Offer the Refund
    Once confirmed, the refund will be credited back to the original payment method within 7-10 business days
 
EXCEPTIONS – We cannot accept returns of:
  • Products that have not been insured by “Free Return Guarantee”
  • Products that are not in the original condition and packaging they have been delivered at
  • Products that have been installed or assembled
  • Products that are Made-to-Order, Customized or Specific Order to your specifications
  • Lighting accessories and bulbs

RETURN CONDITIONS

Please note: Lighting is a fragile product, so it cannot be guaranteed that it will not be damaged during transportation. But whatever the issue, you can contact us for help.

Damaged or Wrong Items Without "Free Return Guarantee"

At Chicks Loft, we strive to ensure that every item you receive meets our high-quality standards. However, we understand that sometimes things might go awry during transit. If you ever receive an item with a quality issue or if it doesn’t match your order, please know that we are committed to you—our customer—100%. We’re here to help and make things right.

Our Commitment to Quality:
Before any item leaves our warehouse, we carefully inspect and double-check every detail to ensure it’s in perfect condition. As part of our commitment to transparency and excellence, we document the final product through detailed pictures and videos, which we share with you. This not only showcases the final result but also ensures that there are no surprises upon delivery. We take great pride in this process, as it reflects our dedication to quality and customer satisfaction. Additionally, we use specially designed damage-safe packaging to safeguard your purchase during shipment. This meticulous attention to detail has proven to be highly effective, and we are proud to deliver a superior experience.

What to Do If There’s an Issue:
In the unlikely event that you receive a damaged item or one that doesn’t match your order, please don’t worry. We have a simple process in place to assist you promptly:

  1. Reach Out to Us:
    Contact our customer support team right away through email at alex@chicksloft.com. It’s essential to notify us as soon as possible to ensure we can provide you with the best possible solution.

  2. Share the Details:
    In your email, please include the following information and any relevant attachments:

    • Photograph(s)/Video(s) showcasing the damage or quality issue you encountered with the item.
    • A photograph of how the package appeared when you received it (front and back view of the carton).
    • Picture of the shipping label attached to the package.

  3. Describe the Problem:
    Along with the visual evidence, take a moment to describe the issue you experienced with the item. Your input will help us better understand the problem and serve you more effectively.

Important Note:
Please note that our shipping insurance policies require that any claims related to damage during transit be filed within 15 days of delivery. This timeframe is essential for us to process the matter effectively with the carrier. We kindly ask for your understanding of this limitation, as it helps us work within the guidelines set by our insurance provider.

Our Promise to You:
Once we receive your email, our support team will review your case promptly. We will get back to you with clear guidance on how we can proceed with a complete resolution.

Putting Your Satisfaction First:
At Chicks Loft, your satisfaction is our top priority. While our return policy may not apply in this specific situation, we are fully committed to providing you with the best possible support and technical assistance. If the issue is due to a manufacturing defect or a problem during shipping, we will cover all necessary costs to ensure you receive the correct and undamaged product you ordered.

Final Thoughts:
Please rest assured that we value your trust in our products and services. If you encounter any issues, remember that we are here to help. Initiate communication with us as soon as possible, and we will do everything in our power to make the situation right.

Thank you for choosing Chicks Loft. We appreciate your business and look forward to providing you with the best possible experience.

ORDER CANCELLATIONS

  1. After payment processing, your order can be canceled within 24 hours. A 25% cancellation fee will apply. To request a cancellation, please email us at alex@chicksloft.com.

  2. For cancellation requests made after 24 hours but before shipment, a 50% cancellation fee will apply.
    Please note: Such requests are subject to our approval and are not guaranteed. Once 24 hours have passed, we reserve the right to decline the cancellation at our sole discretion, depending on the order status and processing stage.

  3. We cannot accept cancellation requests once the order has been shipped.

  4. Requests related to reimbursement during the processing or shipping period will not be reviewed until after the order has been delivered.

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