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Return

We want you to love your purchase! Products are returnable within 14 days for a full refund. Items must be in new, unused condition, uninstalled, and include all original packaging.

Questions? Contact us anytime for further assistance!

A Guide to Returning and Obtaining Refunds

  • Contact us by email –
    chicks.loft@gmail.com
    Contact us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.
  • Reply within 48 hours
    Once we receive your email, we will offer considerate and specific suggestion and steps about return.
  • Inspect attached Photograph(s) or Returned item(s)
    The item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
  • Offer the Refund
    Once confirmed, the refund will be credited back to the original payment method within 7-10 business days.
EXCEPTIONS – We cannot accept returns of:
  • Products that have been installed or assembled
  • Products that are not in the original condition and packaging
  • Products that are Made-to-Order, Custom or Special Order to your specifications
  • Light bulbs

RETURN CONDITIONS

Please note: Lighting is a fragile product, so it cannot be guaranteed that it will not be damaged during transportation. But whatever any issue, you can contact us for help.

Return Damages Or Wrong items

a. If there is any quality problem or damage on lighting fixture when arrive, please email us and attach the following Photograph(s):
The photo of the damaged lighting fixture or the photo which can show quality problems; The front and back view of the Carton;
The photo of shipping label;
b. The Photograph(s) of item and carton need to be clear. If the packaging is damaged, we cannot accept return application.
c. Once we confirm the Photograph(s), we can pay the return shipping fee and arrange a replacement or a full refund for you asap.

Process for Returning Dissatisfying Items

a. If you want to return the item without any quality problem or damage, please also contact us with 3 business days. (Email: chicks.loft@gmail.com)b. Generally you need to send the item back to us in its original condition and packaging. The return address will be sent to your email after you submit your return request. Besides, you need to pay the return shipping fee.
c. Once receiving the item, it will take 72 hours for us to re-evaluate whether the lighting fixture can be resold. If the returned lighting fixture can be resold, we will arrange refund for you asap; If the returned lighting fixture cannot be resold, your refund request will not be accepted.

ORDER CANCELLATIONS

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please email us at chicks.loft@gmail.com if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the orders have already been shipped.

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