At Chicks Loft, we stand behind the quality of our products. All items come with an Extended two-year warranty to protect against malfunction.

If a product you purchased from Chicks Loft is found to be defective within two years of purchase, we will repair or replace it at our discretion. Repairs for qualifying items under warranty will be provided at no cost to you.

To report a defective item, please contact us as soon as possible. Once your claim is submitted, a dedicated Claims Specialist will reach out to you within two business days to assist further.

Your satisfaction is our priority!

YES – We develop bespoke lighting solutions that are tailored to your project’s specific need. From changes in colors and performance of standards solutions through to tailor-made versions.

Do you need to develop a custom solution for your project? Contact us here

If your item arrives damaged you must notify us within 3 days of receipt of the item(s). We will arrange a new item and we will send you a prepaid return label for the damaged fixture . We will also request that you provide photos of any damaged product, along with the product packaging.

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card. Contact Customer Service if you feel that your card is being refused due to our error. In some cases we may recommend that you contact your credit card company to get the issue resolved. 

Yes, We offer discounts for  such as designers, architects and contractors  In addition we may be able to offer special discounts for large volume orders. Please contact our Customer Service with any questions.